Build lists using document events
HubSpot Tool: Lists (with Document Events)
Skill Level: Intermediate
Audience: Marketing and Admissions teams using HubSpot for lead tracking
Estimated Time to Watch: 2 mins
Release Date: May 2025

Watch the demo
Watch this short video to see how you can build dynamic lists in HubSpot based on who’s viewed or interacted with your documents - perfect for smarter follow-ups in marketing and admissions.
This update allows you to build lists in HubSpot based on document events - such as when a contact views, clicks, or engages with a sales or marketing document. It gives you a new, behaviour-based way to segment and follow up with leads based on their engagement with shared documents.
Why this matters for education organisations
For Admissions Teams:
Know exactly who has viewed your prospectus, admissions guide, or scholarship info sheet - and when. Create smart follow-ups for families who’ve shown interest but haven’t yet applied.
📣 For Marketing Teams:
Track engagement with your brochures, programme outlines, or event PDFs. Build lists of engaged contacts to trigger nurture workflows, targeted campaigns, or even personal outreach.
This update helps teams prioritise high-intent leads, personalise communication, and create more meaningful journeys based on actual behaviour - not just form fills.

Pro tip
Use document-based lists to trigger automated workflows - for example, send a follow-up email 2 days after someone views your prospectus or alert your admissions team when a contact opens a key document but hasn’t submitted an application.
This turns passive engagement into actionable insight.